Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
How Can I Purchase Wig ?
There are currently 3 wig options : Ready To Wear Wigs are in stock first come first served, ready to ship, pick up or install. Comes already customized and styled. To shop visit the Ready To Wear Units section.
Custom wigs are one of one made exclusively for you! Each unit is machine made for longevity and to fit our client's head size. All units can also be worn with or without glue and can last years with proper care and maintenance. To place order book Custom Wig Consult under the Book Now tab.
Pre - Made Wigs are Uncustomized lace wigs comes in natural state. Uncustomized means the unit will come unbleached, pre plucked (lightly plucked), and unstyled. To shop visit Pre - Made Units Tab.
How Can I Place A Custom Order Wig?
To place a Custom Order Wig, go to the Book Online tab, select the Custom wig consult and then go ahead and select Book now. During the 30 minute consult, you will meet directly with Sherene (wig maker) to discuss the best wig options for you, inquire about the different wig options and also about pricing. Proper head measurements will be appropriately taken. Half deposit is required to start a wig order for a 2 week turn around. There will be an additional fee for Expedited orders.
What Wigs Are On Hand ?
In stock wigs are located under the " Pre - Made Wig" tab. Units are available for pick up, install and ready to be shipped. They are also only available for purchase online.
How Can I Book With Sherene?
Bookings are accepted online only. Please visit the "Book Now" tab for pricing, availablity, and service descriptions.
How Should I Care For My Hair?
All virgin hair react differently to products and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
What If A Wig Is Out Of Stock?
If a wig is out of stock, it can always be re-created as a custom order.
Can I Provide My Own Wig For Install?
Yes, If you would like to provide your own wig, it has to be approved 2 days prior to appointment. Please visit "Book Now" Tab for wig requirements.
How Many Bundles Should I Order?
The key to determining how many bundles to purchase depends on the lengths you want. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 20”, we recommend ordering 4-5 bundles of hair. If you desire an install with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.
Can In Stock Orders Be Picked Up?
Yes, if you would like to pick up your order, please select the pick-up option at checkout. Pick up located in Boston, MA.
How Long Will It Take For Me To Receive My Package?
We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of when to receive your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS OR HOLIDAYS******
What Is The Difference Between HD and Transparent Lace?
HD Lace is the thinnest and most expensive lace on the market. High Definition Lace provides the most realistic results. Great match for any skin tone, we recommend for special occasions, photoshoots, and events. Due to the extreme fragile nature of the product, it must be handled with outmost care.
Transparent Lace is high end swiss lace made to match any skin tone. Not as thin as HD, but much more durable. We recommend for everyday wear. It is the most cost efficient option.
Our HD and Transparent lace will both provide flawless results, sourced from the finest materials and ventilated with small undetectable knots making for the most perfect and invincible finish.
How Long Will Bundles Last ?
Our Raw Virgn hair can last 2+ years with proper care and maintenance.